Refund & Returns Policy

Last updated: 10 November 2026

We want you to love your order. If something isn't right, here's how returns work. This policy is in addition to your statutory rights.

14-day right to cancel

Under the Consumer Contracts Regulations you can cancel your order within 14 days of receiving it, without giving a reason. Tell us by emailing magic@theskullcoven.co.uk, then return the item within 14 days of telling us.

Condition of returns

Items should be unused and in their original packaging. For hygiene and safety, we cannot accept returns of opened or used incense, smudge sticks or candles unless they are faulty.

Return postage

You pay return postage unless the item is faulty or we sent the wrong item. We recommend a tracked service.

Refunds

We refund the item price and the original standard delivery charge within 14 days of receiving the return, to your original payment card.

Faulty or damaged items

If your order arrives damaged, faulty or incorrect, email us within 30 days with a photo and we'll arrange a replacement or full refund, including postage.

Monthly boxes

You can cancel a monthly box at any time from your account; it runs until the end of the paid month. Boxes that have already been sent can be returned within 14 days under the terms above.